Make your first goal to gain the trust of the customer through the ten ways
Make your first goal win the customer's trustCustomer service
is an accurate fact that requires a lot of analysis, not only to meet the needs of the customer, but also to understand and meet the expectations of the expected customers, so the modern means to facilitate and develop the service increases its activity and effectiveness
The first rule of effective customer service philosophy
is to "put the customer first" and include the ten most effective ways you learned from this area:
- Be ready. Confusion and fabrication of excuses and apologies to the customer does not build trust
- Engage the customer early in the presentation. Such as asking him for help, holding on to your models, or anything else that feels like they are part of your team.
- Keep yourself something written. As a paragraph about your company or product in local newsletters, this is a market source that supports your certification
- Tell a story about how you helped a client earlier; this will create a similar situation that the client can unite with him.
- Use a referral source if possible. "Mr. Jones can call" a company name or a customer, "and check how we've helped them."
- List the names of senior clients or some of the client's competitors. If you are dealing with a large company, remind them of something that shows how strong and confident you are without being ostentatious.
- Keep a list of your permanent customers. This list includes large and small accounts and makes full copies of high-quality pages.
- Keep a note of the letters of appreciation. Try to get letters covering all areas of your business; in terms of quality, connectivity, efficiency, services and additional efforts, make sure you have letters responding to the buyer's objections.
- Do not rain the client a barrage of questions; make your models work normally as part of the presentation and let the trust naturally built.
- Emphasize after sales service. The buyer needs to be sure that you will not sell the item and disappear after that, but talk about connections, training and service delivery.
The ends do not justify means. In the past, business and trade leaders believed that end justified the means. As long as the companies achieve the desired results from the shareholders, it is not important to look at how they achieved those results, be it through environmental damage, low pay, or mismanagement - everything was acceptable
Consumers, customers and various community organizations no longer accept this. Building trust in our time requires companies to clarify the conditions of good citizenship in their neighborhoods and to have real commitments to their social responsibilities
Investors, consumers, customers and others are very concerned when they think companies are involved in bad labor rights practices. This is reflected in the concern that many people have about Apple's association with Foxconn, or companies that are believed to be not paying its fair share of taxes, such as the debate in Europe about Starbucks, and McDonald's recently
The same is true of individual behavior. Showing respect and appreciation for colleagues and clients at work is the only truly way forward. Even those who appear to be initially superior to others by following morally unacceptable behaviors will eventually find that they need the help of their colleagues and quickly learn that they will not find anyone to offer them
This is quite clear. If you make a mistake, you have to take responsibility, whether at an individual level or at the business and management level. It's really that easy. People are often tolerant of the mistake of showing an individual what they are responsible for, and acting quickly to correct the error. The same applies to companies and institutions. When doing so clearly and transparently, it will be a cause for support and enhanced trust